Tethr Conversation Intelligence

My role: Design, team leadership, research, strategy

Summary: This work showcases the latest iterations and key aspects of the conversation intelligence platform I've been working on over recent years. It's meant to highlight overall design excellence and breadth of work in my ability to execute and lead a team to design a scaled platform.

For detailed case studies on my approach to strategy, team management, and problem solving while leading and designing this product, please reach out.

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Background: Tethr is a SaaS-based conversation intelligence and analytics platform designed for enterprise and SMB customer support and contact center teams. It enables businesses easily understand their customer interactions, identify product and service issues, optimize sales and support processes, automate quality assurance, track agent performance, and monitor conversations in real time.